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DalaTickets (“we”, “us”, or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform (the “Platform”), including our website, mobile applications, and any other related services (collectively, the “Services”).
1. Information We Collect:
We collect the following information about you:
- Information you provide: This includes information you give us when you create an account, purchase tickets, contact us for support, or participate in surveys or contests. This may include your name, email address, phone number, billing address, and payment information.
- Information collected automatically: When you use the Platform, we automatically collect certain information about your device and usage. This may include your IP address, browser type, operating system, device information, browsing history on the Platform, and events you have viewed or purchased tickets for.
2. Use of Your Information:
We use your information for the following purposes:
- To process your ticket purchases and manage your account.
- To send you important information about the events you have purchased tickets for, such as ticket confirmations, updates, and reminders.
- To personalize your experience on the Platform by recommending events based on your interests and purchase history.
- To improve the Platform and develop new features and services.
- To send you marketing communications, such as newsletters and updates about upcoming events, but only with your consent. You can unsubscribe from these communications at any time.
- To comply with legal and regulatory requirements.
3. Sharing of Your Information:
We may share your information with the following third-parties:
- Event organizers: We share your information with event organizers to fulfill your ticket purchases and provide you with event-related information.
- Payment processors: We share your payment information with payment processors to process your ticket purchases.
- Service providers: We may share your information with service providers who help us operate the Platform, such as website hosting companies and email marketing platforms.
- Law enforcement and regulatory authorities: We may share your information with law enforcement and regulatory authorities if required by law or to comply with legal process.
4. Data Security:
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.
5. Your Choices:
You have the following choices regarding your information:
- You can access and update your information by logging into your account and visiting your profile settings.
- You can unsubscribe from our marketing communications by clicking the unsubscribe link in any email you receive from us.
- You can request that we delete your information by contacting us at [email protected]. We will respond to your request within a reasonable timeframe.
6. Children’s Privacy:
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us and we will take steps to delete that information.
7. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Platform. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us:
If you have any questions about this Privacy Policy, please contact us at [email protected].
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